BBB Business Review Content Guidelines

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Business Description
Pleasedescribe your company without using product or brand names. There is a 250character limit.

This field must contain an objective, non-promotional narrative descriptionconcerning the nature of the company's business. Care must be taken in the"Description" section to factually describe what your company does.Language that is promotional will not be accepted. Impermissible examplesdescribing your company include, but are not limited to, "one of thelargest," offering "substantial" discounts, "best of"or selling "highest quality" home improvement products.

Products and Services 
Brieflyexplain your products and/or services. You may include brands and otherkeywords.

Photo& Video Policy 
1.Photographs and videos posted on behalf of BBB Accredited Businessesshould not be considered advertisements or commercials for the business. Theyare intended to make consumers aware of a business’ products/services,employees, facilities, policies and philosophy. Currently, BBB AccreditedBusinesses may display photo images at no charge. BBB reserves the right tocharge a fee for the display of more than one photograph in the future.

2.  The person submitting thephotograph/video to BBB agrees:

a. He/she is authorized to submit thephotograph/video on behalf of the business.
b. He/she certifies accuracy of thephotograph/video. 
c. He/she certifies that the photograph/videocomplies with this policy. 
d. He/she certifies that the photograph/videos donot infringe on the privacy or intellectual property rights of any person orentity.
e.He/she gives permission to BBB to display thephoto/video as part of the company's BBB Business Review.
f.He/she agrees to indemnify BBB for any expensesincurred in legal actions arising out of BBB's use of the photo/video as partof the company's BBB Business Review.
g. He/she agrees to this policy for Display of Photographsand Videos on BBB Business Reviews and as it may be amended from time to time.

3. Photographs & Videos may not: 

a. Include any promotional, performance oradvertising claims 
b. Include any pricing information
c. Include any product/business superiorityclaims, or mention or disparage any specific competitors. 
d. Include any reference to the business’ BBBrating that is not currently accurate (any video referencing an inaccuraterating should be removed immediately) 
e. Depict any awards received other than a BBBethics/torch or similar BBB award 
f. Include testimonials or endorsements
g. State or imply anything untrue
h. Reflect unfavorably on the BBB 
i. Use clip art, unless the clip art is part ofthe company's logo.
j. Use, depict or include any trademarks orcopyright materials of any party without express, written permission.


Photographs
4.Up to five photographs will be allowed for display on the BBB Business Review homepage and/or photo/video page.

5.Technical requirements for photographs:
JPEG 

For the home page photo carousel: 
Mainphoto: 205px x 125px (fixed size) 
Thumbnails: 55px x 55px (fixed size)

For the photo/videos page: 
Mainphoto: 540px x 380px (variable size – this is maximum - this would be theoriginal photo upload) 
Thumbnails: 63px x 63px (fixed size)

6.Allowable content of photographs displayed on BBB Business Review home page:

a. Business building/facilities/work space 
b. Business personnel
c. Examples of work
d. Examples of products sold
e. Company logo

7.Allowable content of photographs displayed on photo/video page: 

a. Business building/facilities/work space 
b. Business personnel 
c. Examples of work 
d. Examples of products sold
e. Company Business 
f. Logos of associations with which business is affiliated
g. BBB ethics/torch and similar BBB awards in accordance with BBB policy.

Videos

8. One video will beallowed for display on the photo/video page.


9. Technical requirements for videos:

Format: MPEG withh.264 encoding

File size: Up to 50 MB

Time limit: Notshorter than 15 seconds

Not longer than 180seconds


10. Allowable video content: 

a. Businessbuilding/facilities/workspace

b. Business personnel

c. Business hours

d. Business services

e. Examples of work

f. Examples ofproducts sold
g. General statements of a business’ philosophy
h. Statements concerning BBB or BBB Accreditation 
i. BBB ethics/torch and similar BBB awards in accordance with BBB policy.