For Immediate Release
The Better Business Bureau has received several calls this morning regarding a "complaint email" that businesses are receiving. The email states that this is regarding a pending complaint with the BBB from either firstname.lastname@example.org or email@example.com. These email addresses are not connected with the BBB. We have confirmed that this is an email Phishing Scam. It has been sent to businesses across the country.
If you receive one of these emails DO NOT open any attachment found within the email. The body of the email asks recipients to respond to the complaint by directing them to a link shown as our national website at http://www.bbb.orgThis link is actually disguised to go to a third party website and may be malicious.
Because the message is fraudulent, the BBB advises any business that receives this email to take the following steps:
- Do not click on any links or reply to the message,
- Completely delete the message from your inbox and/or forward it to firstname.lastname@example.org, and
- Run a full virus scan on your computer if you did click on any links.
An example of this "email notice" is located below:
From: email@example.com [mailto:firstname.lastname@example.org]
Sent: Wednesday, November 23, 2011
Subject: Complaint #22149886
The Better Business Bureau has received the above referenced complaint from one of your customers regarding their dealings with you.
The details of the customer's concerns are included on the reverse.
Please review this matter and advise us of your position.
As a mutual third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct. We encourage you to use our ONLINE COMPLAINT system to respond to this complaint.
The following URL (website address) below will take you directly to this complaint and you will be able to enter your response directly on our website:
The Better Business Bureau develops and maintains Reliability Reports on companies across the United States and Canada.
This information is available to the public and is frequently used by potential customers.
Your cooperation in responding to this complaint becomes a permanent part of your file with the Better Business Bureau.
Failure to promptly give attention to this matter may be reflected in the report we give to consumers about your company.
Council of Better Business Bureaus
4200 Wilson Blvd, Suite 800
Arlington, VA 22203-1838
The BBB system reports this scam has been received by businesses across the country. The Council of Better Business Bureaus, the supposed source of this scam, is currently working to track down its origins.
The BBB of New Hampshire
Tel: (603) 224-1991
Fax: (603) 228-3095
bbb.org | Start With Trust
BBB of New Hampshire
48 Pleasant St.
Concord, NH 03301